TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS By accessing and making purchases at craftmart.shop or at our physical store, you accept and agree to comply with these Terms and Conditions. If you do not agree with any of the provisions established herein, we kindly ask you to refrain from using our services.

Craftmart Panamá reserves the right to modify these terms at any time. Changes will take effect upon their publication on the website.

2. ABOUT CRAFTMART PANAMÁ Craftmart Panamá is a company dedicated to the sale of craft supplies, creative stationery, packaging, wrapping, and related accessories. We operate both in our physical store and through our e-commerce platform.

We specialize in offering innovative solutions that merge design and functionality, with personalized attention for each customer.

3. REGISTRATION AND USER ACCOUNT To make online purchases, the customer may create a user account. By doing so, the customer:

• Agrees to provide truthful, complete, and up-to-date information.
• Is responsible for maintaining the confidentiality of their password.
• Is responsible for all activities carried out under their account.
• Must notify Craftmart Panamá immediately if they detect unauthorized use of their account.

Craftmart Panamá reserves the right to suspend or cancel accounts that violate these terms.

4. PRODUCTS AND PRICES All prices published on our website are expressed in US dollars (USD) and include the ITBMS (Tax on the Transfer of Movable Goods and Services) where applicable, in accordance with current Panamanian legislation.

We reserve the right to:

• Modify product prices without prior notice.
• Withdraw or discontinue products from our catalog at any time.
• Correct typographical errors in prices or descriptions.

In the event of an error in a product's price, we will contact the customer before processing the order to inform them of the correct price.

5. PURCHASE PROCESS When placing an order at craftmart.shop, the customer:

• Selects products and adds them to the shopping cart.
• Completes shipping or in-store pickup details.
• Selects the shipping or pickup method.
• Makes payment through the available methods.
• Receives order confirmation by email.

The order will be considered confirmed once full payment is received. Craftmart Panamá reserves the right to reject orders for reasons of inventory, pricing errors, or payment problems.

6. PAYMENT METHODS Craftmart Panamá accepts the following payment methods:

• Credit and debit cards (secure online processing)

All online transactions are processed through secure payment gateways with SSL certification.

7. INTELLECTUAL PROPERTY All content published on craftmart.shop, including text, images, logos, icons, and software, is the property of Craftmart Panamá or is used under license. Its reproduction, distribution, or commercial use without express written authorization is prohibited.

8. LIMITATION OF LIABILITY Craftmart Panamá will not be responsible for:

• Indirect, incidental, or consequential damages arising from the use of our products.
• Delays in delivery caused by external factors (weather, strikes, carrier problems).
• Inappropriate use of purchased products.
• Temporary interruptions of online service due to maintenance.

9. PRIVACY AND DATA PROTECTION Craftmart Panamá collects and processes its customers' personal data in accordance with Law 81 of 2019 on Personal Data Protection of Panama. Personal information is used exclusively to:

• Process and manage orders.
• Communicate the status of shipments and deliveries.
• Send commercial communications (only with prior consent).
• Improve our products and services.

We do not share personal information with third parties, except those necessary for providing the delivery service.

10. APPLICABLE LAW AND JURISDICTION These Terms and Conditions are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City, with the parties waiving any other jurisdiction that may correspond to them.

11. CONTACT For inquiries related to these Terms and Conditions, you can contact us through:

📞 Phone: +507 383-9657 📱 WhatsApp: +507 6694-0959 ✉️ Email: craftmartpty@gmail.com 📍 Av. José Agustín Arango, Plaza Carolina, Local 3, Panama City