DELIVERY METHODS
1. DELIVERY OPTIONS Craftmart Panamá offers the following options to receive your order:
1.1 In-Store Pickup — FREE You can pick up your order directly at our physical store at no additional cost.
📍 Location: Av. José Agustín Arango, Plaza Carolina, Local 3, Panama City 📞 Tel: +507 383-9657 | 📱 WhatsApp: +507 6694-0959 ⏰ Pickup hours: Mon-Fri 9:00am to 6:30pm / Sat 10:00am to 3:00pm
Steps for in-store pickup:
- Place your order online and select the "In-Store Pickup" option.
- Wait for the notification that your order is ready for pickup.
- Present your order number at the time of pickup.
- The order will be held for 3 business days after notification.
1.2 Delivery — Motorcycle Courier (Panama City) We deliver to addresses within Panama City and surrounding areas via motorcycle courier service. Costs are as follows:
| DELIVERY ZONE | COST | NOTES |
|---|---|---|
| Panamá Centro | $5.00 | Central city area |
| Clayton and surroundings | $6.00 | Ancón, Diablo, Corozal, Clayton, Ciudad del Saber |
| Panamá Este | $7.00 | From Pedregal to La 24 de Diciembre |
| Panamá Pacífico | $15.00 | Panamá Pacífico and Howard |
If delivery cannot be made by motorcycle due to the dimensions or weight of the package, the customer will be contacted to arrange another type of transport and pay the corresponding difference.
1.3 Shipping to the Interior of the Country For orders outside Panama City, we work with Uno Express:
| SERVICE | BASE COST | CONDITIONS |
|---|---|---|
| Uno Express — Interior of the country | $7.50 | Medium packages up to 7 lbs. Large or heavier packages: customer will be contacted for a quote. |
Important: For packages exceeding 7 lbs or with larger dimensions, we will contact the customer to inform them of the shipping cost before processing the order.
2. DELIVERY TIMES Estimated delivery times are:
- In-store pickup: available upon confirmation via WhatsApp (generally the same business day for orders placed before 12:00 noon).
- Panama City delivery: 1 to 2 business days after payment confirmation.
- Interior of the country (Uno Express): 2 to 5 business days depending on the destination province.
Delivery times are estimates and may vary due to external factors such as weather conditions, holidays, or high demand.
3. ORDER PROCESSING
- Orders are processed on business days (Monday to Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- Order confirmation and dispatch are made only once payment is verified.
- You will receive a notification when your order is dispatched.
4. ORDER TRACKING Once your order is dispatched, you can track your delivery through:
- WhatsApp: +507 6694-0959 (send your order number to check the status).
- Email: craftmartpty@gmail.com
- For shipments to the interior with Uno Express, you will be provided with a tracking number.
5. INCORRECT ADDRESS OR ABSENCE AT THE DELIVERY LOCATION If the customer provides an incorrect address or is not present at the time of delivery:
- The courier will attempt to contact the customer by phone.
- If delivery cannot be completed, the order will be returned to our warehouse.
- Re-delivery will incur an additional cost equivalent to the zone's shipping rate.
- The customer will have 3 business days to arrange a new delivery.
6. DAMAGE DURING TRANSIT If your order arrives with damage caused during transit:
- Take photographs of the packaging and damaged product immediately upon receipt.
- Contact Craftmart Panamá within 24 hours of receiving it.
- Reach us via: craftmartpty@gmail.com or WhatsApp: +507 6694-0959.
- We commit to evaluating the case and offering a solution as quickly as possible.
7. SHIPPING CONTACT For questions about shipping and delivery, contact us: 📱 WhatsApp: +507 6694-0959 (fastest response) 📞 Phone: +507 383-9657 ✉️ Email: craftmartpty@gmail.com 🕐 Business hours: Monday to Friday, office hours.